Market Place Guidelines

Assembly Guys Community Guidelines

At Assembly Guys, we’re big on trust and safety. These Community Guidelines help ensure that every Assembly is a delightful, safe and trusted experience for both our Clients and Assemblers.  While we know that these Guidelines may not cover every single assembly and situation you may encounter, we expect all Assemblers and Clients to act with professionalism and in good character to maintain a positive experience for all.

Community Guidelines for Assemblers

Assembly Guys is your platform to grow your business. To be successful, here are five simple things you can do:

The following sections provide more detail on what we expect from you as a Assembler. Please be aware that violation of these guidelines may result in reduced access to Assembly opportunities or outright removal from the Assembly Guys Community.

The 3 pillars of Assembly Success are:
Responsiveness

• Responsiveness is critical to your success as a Assembler. We set expectations with our Clients that Assemblers will respond to a task invitation within 30 minutes, so reply as promptly as possible.
• If you are on a assembly and you receive an invitation, let your current Client know that you will be responding to the invitation and then return immediately to the current task.
• Do not leave a Client waiting for your reply to a message in the chat thread. A prompt and clear reply is important to Client satisfaction.  Please closely manage chat threads for all tasks you have been invited to.
• Assembly invitations need to be accepted and scheduled or forfeited as quickly as possible. Failure to take the appropriate action on a Assembly invitation can result in a policies violation or removal from the Assembly Guys Community.
• Your Assembler account may be paused if we notice a significant period of inactivity (no closed tasks over 60 days). If this happens, you can unpause your account at any time by notifying us through the following contact : sla10@hotmail.ca

 
Professionalism

• Assembly Guys is a Community for professionals looking to create positive Client experiences.  Any unprofessional behavior impacts the entire Community and will not be tolerated.
• Some tips to demonstrate professionalism: Use your real name and a recent professional photo that includes your face on your profile.
• When possible, please wear your Assembly Guys shirt when completing a task.

High-Quality Work

• Only accept assembly that you have the time, qualifications and tools to complete. Understand the location of the task, the expectations of the Client and complete your assembly in a manner consistent with these expectations.
• When scheduling assembly, be sure to leave enough time between tasks for traveling, traffic or any other issues that may arise.
• Don’t accept assembly that you feel ill-equipped to handle and avoid performing low-quality work on a task.
• Perform all assembly yourself. You may not outsource your assembly to a third party, company or competitor under any circumstance.
• If you require additional help on a task, it is critical that the person also be an approved Assembler.  This is for your and the Client's safety.  If anything goes wrong on a task, whether or not it was associated with the actions of someone who is not an approved Assembler, they (and you) may not covered by the Assembly Guys $1M Insurance Guarantee.

 
The Nitty-gritty on Assembly Procedures
Ok, so what do the pillars of Assembler success look like in action? This section outlines how you should conduct your business on the Assembly Guys platform

Accepting invitations

• We provide tools for you to tell us the types of Assembly you are willing to do, at what times, in what areas and at what hourly rate. We expect you to accept assembly invitations that fall within the boundaries that you’ve set.
• Clients invest time and effort in selecting a specific Assembler which is why accepting every task invitation you receive is very important. A Client specifically asked to work with you.
• A low invitation acceptance rate is grounds for reduced access to task opportunities or removal from the Assembly Guys Community.

Forfeiting

• Forfeiting a Assembly can quickly turn a great opportunity into a negative Client experience. Assembly forfeiting should be a last resort and only reserved for extenuating circumstances.
• Some legitimate reasons for forfeiting a task include: believing you cannot deliver a high-quality experience for the Client, not having the proper tools for the task, or feeling unsafe about a task. Scheduling conflicts are not considered a legitimate reason for forfeiting a task given the schedule management tools we provided.
• Frequent forfeiting may result in reduced access to Assembly opportunities, or outright removal from, the Assembly Guys Community.
• If a Client cancels a task within 6 hours of the scheduled time, you may be eligible for 1 hour of payment (if you have been assigned for more than 1 hour). Any claims for payment must be made within 2 business days of the canceled task. Please email help@assemblyguys.com for more information regarding this policy.

Available Assembly

• Available Assembly are a great way to pick up Assembly quickly, fill openings in your schedule and build Client relationships.
• Hourly rates on an Available Assembly are non-negotiable, so only accept an Available Task if you are prepared to perform the task for the stated rate and if you have enough information about the assembly from the assembly description. Attempts to renegotiate the hourly rate on an Available Assembly is grounds for reduced access to assembly opportunities or removal from the Assembly Guys Community.
• Acceptance is a commitment to perform the task:
  • Only accept Available Assembly if you feel confident that you will complete the task.
  • If the Assembly details do not include enough information to provide you this confidence, do not accept the Assembly.
  • Do not accept an Available Assembly that you are unsure of the time, date and/or location. If you pick up an Available Assembly that you can not complete due to these reasons, it may be grounds for immediate removal from the community.
  • Do not impose hourly minimums, travel time or travel expenses on the Client when you accept an Available Assembly.

Hourly rates and negotiations

• In your profile you have the ability to set your hourly rate for different task types. These hourly rates are considered a commitment to the Community and Clients take them into consideration when inviting you to a task. They are non-negotiable once a task is assigned.
• We encourage you to regularly review your rates to ensure that they are commensurate with your skill level, experience and availability.
• If you believe a task has been miscategorized or the Client has been dishonest in dealings, you can forfeit the invitation and select the “Client’s needs are unrealistic”  or “Task may be fraudulent / unsafe” forfeit reasons.
• Attempts to negotiate your hourly rate after receiving an invitation is considered a violation of Client trust and is grounds for reduced access to task opportunities or outright removal from the Assembly Guys Community.
• Once the Assembly is complete, be sure to invoice your Client within 24 hours of the work being finished. If there is an issue that needs to be resolved before you submit the invoice, contact Member Services via help@assemblyguys.com or at (778) 882-9560.

Expenses and reimbursements

• Before performing a Assembly, set appropriate expectations with the Client about out-of-pocket expenses. If not managed appropriately, seeking payment for out-of-pocket expenses and reimbursements can result in a bad Client experience, negative Assembler ratings or a policies violation.
• It is safe to assume you will be reimbursed for any purchases you make on behalf of a Client as part of a Assembly.
• Do not ask Clients to reimburse for transportation time or costs (tolls, gas, parking) associated with assembly unless the task involves travel outside of your defined work area (you can change this at any time) or excessive transportation. If there are significant costs associated with serving a particular area (e.g. bridge tolls), please take that into consideration when setting your work area and hourly rates in your profile. You can update your preferred work area and rates at any time via your profile.
• If the Assembly involves travel outside of your work area or excessive transportation (10+ stops), set reimbursement expectations with the Client in advance of performing the task. This gives the Client adequate time to cancel the task and seek a replacement if they so choose.
• If you purchase a tool or supplies for a particular job, do not expect to be reimbursed for that purchase.  If you do want to be reimbursed for that purchase, be upfront with the Client and consider the purchase to be the property of the Client.
• To protect yourself and the Assembly Guys Community, be careful about accepting tasks that include the purchase of high-value items (over $300).  Always contact Assembly Guys Member Services via help@assemblyguys.com or at (778) 882-9560 when presented with these tasks even if you have worked for the Client before. Member Services can help you verify that the task is legitimate, safe and ensure your reimbursement for the purchase.

Safety

• Above all else, your safety and well-being are our top priority. If, for any reason, you feel unsafe or uncomfortable, please professionally and politely leave the task and remove yourself from the situation. Call Assembly Guys Member Services as soon as possible. If necessary, call the local authorities first.
• Do not complete any tasks that put you at risk financially or physically. This includes meeting a Client for a delivery under suspicious circumstances.
• Please follow all guidelines, laws and restrictions for any shops, restaurants, sites or venues you visit or utilize during your tasks.
• If you require additional help on a task, it is critical that the person also be an approved Assembler.  This is for the safety of you and your Client.  If anything goes wrong on a task as a result of the actions of someone who is not an approved Assembler, they (and you) may not covered by the Assembly Guys $1M Insurance Guarantee.

Urgent Issues  and Assembly Guys Member Services

• Assembly Guys Member Services is here to help. If you are having any issues with a Assembly that is in-progress or soon to happen, please contact our Members Services Team at (778) 997-(GUYS) 4897 and select the option for “Emergency Issues”. Please respect that this is an emergency line.  Any issues that are not extremely time sensitive or urgent should be referred to help@assemblyguys.com.

Performance Standards Compliance

• To ensure a high-quality tasking experience, we hold all of our Assemblers to the following standards:
  • Accept 75% of the task invitations sent to you;
  • Complete 85% of the tasks you agree to take on;
  • Quickly respond to Assembly invitations within 30 minutes or less;
  • High return rate of your Clients to Assembly Guys after completing a task with you.
• If you fall in the bottom 10% of Assemblers on any of these metrics for a 30 day period, you may no longer be shown in search results or your account may be put into Performance Standards Probation. If your performance standards do not improve in the following 30 day period, you’ll have reduced access to Assembly for an extended period of time.
• What exactly is Performance Standards Probation?
  • First Account Pause: If we notice a low task acceptance or completion rate, we’ll pause your access to task invitations. You’ll be required to participate in a Assembler Performance Improvement module to regain access to task invitations. Elite Assemblers will immediately lose their Elite status.
  • Second Account Pause: If we continue to notice a low task acceptance or completion rate, we’ll pause your access to Assembly invitations again. Reinstatement will require completion of a second Performance Improvement module to regain access to invitations.
  • Third Account Pause: If after completing two training sessions, your acceptance and completion rates have not improved, you may lose all Assembler privileges.

 
Please note that direct violations of Assembly Guys policy and unprofessional behavior may result in immediate removal from the Assembly Guys Community.   
What not to do:

• Don’t bail on a task, without prior communication and approval from the Client or Assembly Guys.
• Don’t cancel last minute; this provides a poor experience for the Client.
• Don’t show up to a task location for a task you are not assigned to.
• Don’t show up late for Assembly or missing agreed-upon timelines for tasks.
• Don’t attempt to renegotiate the hourly rate on a Assembly you’ve been invited to or an Available Assembly you’ve accepted.
• Don’t complete a task with poor quality work.
• Don’t display unprofessional or unbecoming communication or behavior in any form.
• Don’t contact a Client regarding a negative review, accept a reduced payment or forfeit a payment in exchange for a positive review or to avoid a negative review.
• Don’t contact third parties related to or regarding a Client including, but not limited to, a Client’s friends, family, place of employment or attempt to damage a Client’s reputation on social media platforms like Facebook, Twitter, LinkedIn and Yelp.
• Don’t attempt to damage the reputation of Assembly Guys on social media platforms including but not limited to Facebook, Twitter, LinkedIn and Yelp.
• Don’t attempt to bill a Client for Assembly that should have been canceled, has not been finished or completed to their satisfaction.
• Don’t invoice a Client for travel time to or from the Assembly location. The time that you can invoice a Client for begins when you get the the first location of a task.
• Don’t ignore communications from Assembly Guys Support Teams (Member Services, Policies, Resolutions). We expect all Assemblers to respond within 48 hours to email and phone call communications.
• Don’t violate the spirit of payments on the Assembly Guys platform in any way to facilitate an “off platform” payment, including but not limited to:
  • Accepting a payment outside of the platform
  • Billing for fewer hours than actually worked
  • Billing for more hours than actually worked
  • Billing for hours worked in the reimbursement section
  • Giving a Client your contact information (phone number, email address or website)
  • Canceling a task that has been completed
• Don’t provide poor quality work which is measured by:
  • Poor ratings and/or reviews
  • Client communication to Assembly Guys Member Services
  • A high cancellation rate
  • A high forfeiture rate
  • Unresponsiveness to Clients on invitations
  • Any other criteria, which may lead to a poor experience for a Client

To preserve the integrity of the Assembly Guys Community, we have a zero tolerance policy for any of these behaviors.  All of these behaviors are avoidable through active management of your schedule, profile and with open communication with Assembly Guys Member Services.

Grounds for immediate removal from the Assembly Guys Community:
For the protection of all members of our Community, we do not allow any of the following activities:

• Impersonating any other person or falsifying your identity, including, but not limited to, the Client, journalists, or another Assembler;
• Sharing your login credentials with any other person, including, but not limited to, the Client, journalists, or another Assembler;
• The purchase of goods in the Canada for shipment overseas, or purchase of goods overseas for shipment to Canada;
• The transfer of monies, securities or negotiable instruments other than payment for Assembly as a part of the Assembly Guys payment system;
• Pyramid Schemes or “Sales Opportunities;”
• Transportation of and ridesharing among our Users in any type of motor vehicle, aircraft or water craft;
• Providing any type of advice, consultation or professional services performed by lawyers, actuaries, accountants, architects, engineers, health professionals, medical professionals, financial adviser, management consultants, investment advisors, or any other professional services that requires a license or certificate to perform duties;
• Data scraping of a website;
• Recruiting or advertising for Assemblers or Clients to join a competing service, or any other intelligence gathering about Assembly Guys for competitive purposes;
• Any task that is illegal in the country, state or locality in which it is posted or takes place;
• Creating and operating more than one User account, under any circumstances.

 
Community Guidelines for our Clients:
Our Assemblers strive to delight and deliver on every task. To ensure that you have the best possible experience, we kindly ask for your help with the following. After all, we’re all about neighbors helping neighbors.

• Please be as detailed as possible in your task description. This helps your Assembler determine if they have the skills and tools to assist you.
• Pictures are worth a thousand words, so please include pictures if it helps to explain a task. This is especially helpful for more complex Assembly. Our Assembly Guys app lets you upload pictures so download the iPhone or Android app if you haven’t already.
• Communication is key. Let your Assembler know how long you expect the task to take. For example, if you’d like to pay for a maximum of 2 hours of work, be sure to let your Assembler know this upfront.
• Clarify the details and let the Assembler know if you plan to cover travel costs and reimbursements for purchases made for you.
• Assembling is a two-way street; please uphold your side of the bargain. A Assembly invitation is an agreement between you and your Assembler.  We ask that you fully commit to working with the Assembler to get the work done once the task is assigned.
• We understand that life can be unpredictable. However, to respect your Assembler’s time:
  • Any cancellation initiated by you within 6 hours of the scheduled task time will be charged for one hour of work. There is no charge for Assmbly cancelled more than 6 hours in advance.
  • Assembly Guys may pre-authorize your credit card for a minor amount before the scheduled task time

 
These Community Guidelines are incorporated in and part of our Terms of Service available here in Canada